Please take a moment to read the information below so luggage handling runs smoothly for everyone throughout the trip.
Luggage to Coach Time
The luggage to coach time will be listed in our app. At that time, please bring your suitcase out to the coach, then board ready for departure. Ensure you check your seat location on the seating plan for the day!
That time will normally be 10-15 minutes before our departure time, so that we can always leave on time - thank you!
No Extra Items Attached
For security reasons, please do not attach any extra items to your suitcase. The following cannot be transported with your tagged bag:
- Hand luggage or carry-on bags
- Tote bags or shopping bags
- Pillows or cushions
- Any other loose items
Only the suitcase will be transported. We cannot take responsibility for items that are not properly secured to your bag.
Carry-Ons and Handbags on the Coach
If your carry-on or handbag is too large to fit under your seat or in the overhead space, please place it in the luggage compartment between the two coach doors when boarding. This keeps the aisle clear and everyone comfortable.
Arrival at the Hotel
When we arrive at each hotel, please ensure you take all hand luggage and handbags off the coach with you.
Thank you for your cooperation.