Luggage to coach time
The luggage to coach time will be listed in our app. At that time, please bring your suitcase out to the coach, then board ready for departure.
This is normally 10-15 minutes before departure, so we can leave on time.
Before you travel
Safety & Security
Before the tour begins, take a few minutes to prepare copies of the documents and cards you may need if something is misplaced while travelling.
These small steps make it much easier to solve problems quickly and keep the journey running smoothly.
Pre-trip preparation
- Take clear photos of your passport, the front and back of your credit or debit cards, and any important travel documents.
- Email the photos to yourself or save them in a secure cloud folder so you can access them if needed.
- Keep a backup payment option in Apple Pay or Google Pay where possible.
- Store sensitive files securely using your phone passcode, a password manager, or encrypted storage.
Important note
Please keep a clear photo of your passport in a convenient location on your phone. It can help with VAT refund forms, hotel requirements, and emergency situations.
Try to do this before arriving for the start of the trip. It only takes a few minutes and can save a lot of stress later.
During the trip
- Keep bags in front of you, especially in crowded areas and around stations.
- Never leave belongings unattended, even briefly.
- Use the hotel safe for valuables and documents whenever one is available.
Coach safety briefing
Please watch this short safety presentation before your trip.
Coach seating
Daily Seat Rotation
To ensure that everyone has the opportunity to enjoy different views and interact with new friends, we will be implementing a daily seat rotation on our coach.
Example daily seating chart
This is the type of seating plan guests may receive during the tour. Find your name, remember that the front of the coach is at the bottom of the page, then count rows from your side of the coach.
How it works
- Each evening or morning, the seating plan for the following travel day is sent via the tour WhatsApp community.
- To find your allocated seat, look for your name on the list. Please do not look for numbers on the coach.
- The list is arranged with the front of the coach at the bottom of the sheet.
- Once you find your name, count the rows in from the side you are on: driver side or Travel Director side.
Reminder
- Please review the seating plan each day before boarding.
- If anything is unclear, ask before the coach departs.
- The plan is designed to give everyone a fair and comfortable experience.
On the road
Luggage To Coach
Costsaver luggage handling works differently: guests bring their suitcase to the coach at the listed time so the coach can be loaded before departure.
Check your seat first
Before boarding, check your seat location on the seating plan for the day so you know where to sit once your suitcase is loaded.
No extra items attached
For security reasons, please do not attach loose items to your suitcase. These cannot be transported with your bag:
- Hand luggage or carry-on bags
- Tote bags or shopping bags
- Pillows or cushions
- Any other loose items
Carry-ons and arrival
If your carry-on or handbag is too large to fit under your seat or overhead, place it in the luggage compartment between the two coach doors when boarding.
When arriving at each hotel, take all hand luggage and handbags off the coach with you.
From your Tour Director
Thank you for taking the time to read through this information. It really does make a difference for everyone on tour.Wishing you safe travels, wonderful memories, and an absolutely fantastic adventure.